After contacting GoPro they requested the above image as well as proof of purchase. They said once they receive that they’ll send me out a new one as well as return information.
This problem seems to be some what old, as it’s reported on at least 1 gopro user forum. That said, I think until GoPro fixes this (hopefully with firmware update that blanks the screen or ‘saves’ it) I’ll keep the bacpac off while charging or transferring.
Hi there,
I have this same problem – have you had a chance to fix it at all?
Thanks,
Hi,
In my case Gopro was good about just replacing the unit. Sadly, after the burn-in happens the only solution is to replace the screen.
You can reduce the burn-in look (assuming Gopro won’t replace it outright) by displaying an all yellow screen on it and leaving it on, this will actually burn the rest of the screen, reducing it’s contrast ratio, but should remove the image.
There is still no software solution, so I’ve just moved onto ensuring that I shut off the screen (by holding down the play icon on the side of the screen, until it shuts off).
Good luck!